Help centre: Purchasing
- Buying images for personal or home use
- Pricing photos, illustrations, videos and music clips
- Royalty-free music
- Pay less for downloads with packs
- Premium Access
- Turning auto-renew on and off
- Applying for tax-exempt purchasing
- Applying for credit terms
- Refunds and returning downloaded files
- Transferring ownership of a licence
- Creating a price quote
- Tax charges
- Incorrect tax/VAT charges
Buying images for personal or home use
If the image you’re looking for isn’t available at Photos.com, you can acquire a creative one-time use licence for personal use for things like home décor or a card for an invitation to a private event.
Editorial images can’t be used for personal or home use.
Contact us to set yourself up with a creative use licence
Pricing photos, illustrations, videos and music clips
Royalty-free images and video clips are priced by file size. Rights-ready videos (RR) and rights-managed editorial images (RM), on the other hand, are priced by usage.
In addition to the licence type, the price of the licence is influenced by how you’re paying for that licence — you can buy them one at a time as you go, stock up and save with prepaid download packs (rights-managed images not included), or commit to a larger number of downloads a year through a Premium Access annual plan.
Learn more about plans and pricing
Pay by file size
- Creative RF photos, illustrations and vectors
- Creative RF video clips
- Standard editorial rights photos
Pay by usage
- Creative RR video clips
- Custom editorial rights photos
- Editorial video clips
Learn more about Getty Images Music
Pay less for downloads with packs
Packs let you pay upfront for a bundle of 5 or 10 downloads (the larger the pack, the more you save). Once you have your pack, use it to download any combination of royalty-free creative photos, videos, illustrations, vectors, and most editorial images.
To view pricing information for packs, check out our Pricing and solutions.
- No daily or monthly download limits
- No seat licences required
- Custom content and special commissions available
- Time-saving management and collaboration tools
- Integrated workflow lets you place hi-resolution images directly in comps
- Subscriptions with video clips available
Premium Access agreements are annual, capped download agreements that let your entire team download the files they need, with no daily or monthly download limits. Available in a variety of highly customisable plans, you can access photos, illustrations, videos and music from a wide variety of royalty-free, rights-managed and rights-ready collections.
Turning auto-renew on and off
Depending on the type of Premium Access agreement you have and your billing country, your agreement may automatically renew for an additional year at the end of your term using the payment information on file. Your company’s billing contact can view your Premium Access agreement’s auto-renew status from their account overview page and can turn auto-renew on or off at any time.
Applying for tax-exempt purchasing
If your company qualifies for tax-exempt status in your country or region, you can apply for tax-exempt purchasing on Getty Images. We’ll be happy to work with you to establish your tax-exempt status.
Contact us to apply for tax-exempt purchasing
Applying for credit terms
If you’d like to set yourself up with credit terms as a payment option, you can either register for a new company account or verify that your account is associated with an existing company account. That’s not something you can do yourself, but we’d be happy to help.
Contact us to apply for credit terms
Refunds and returning downloaded files
Email us to enquire about a refund
To return an image downloaded via a prepaid pack, go to your account’s download history and view by UltraPack. Find the image you want to return and select Download by mistake?
Once the purchase is cancelled, you give up your rights to use the file and must delete or destroy any copies.
Unfortunately, we don’t allow returns of files downloaded via Premium Access or Editorial subscriptions at this time.
Transferring ownership of a licence
If you leave this box blank, you will be the owner of the licence you are buying.
Transferring a licence only works if it’s a single file purchase. We currently don’t support licence transfers for files that you’ve downloaded as part of an UltraPack or subscription.
Creating a price quote
If you are paying with terms, you will receive an invoice detailing the actual tax applied. If you are paying by credit card, the actual tax applied will be included in the transaction amount that appears on your credit card statement.